Community Moderator
Garena Free Fire, Bangladesh.
Aug 2021- Nov 2023
My objective is to closely collaborate with gamers and ensure the team remains well-informed about the most trending topics. I am dedicated to delivering the best gaming experience to our valued gaming community.
Key Responsibilities:
- Social Media Management: I oversee and moderate social media platforms while diligently gathering potential feedback from the community and conveying it to the management team.
- User Feedback Collection: I proactively collect feedback from various sources, responding to users’ inquiries on our social media channels in a professional manner.
- Communication with Players: I engage with diverse players through platforms like WhatsApp groups and Facebook Messenger, seeking to comprehend their preferences and requirements better.
- Building Community Relationships: My role involves fostering and maintaining relationships with Free Fire communities in the Bangladesh market through social media and other available channels. I uphold the brand tone, voice, and reputation of the product.
- Bridging the Gap: As a Community Moderator, I serve as a vital link between Free Fire’s community and internal teams, offering localized knowledge and insights.
Furthermore, I actively participate in various other projects, such as translation for game localization, partner evaluation, copywriting, and more. In Garena, I am trying to connect the dots for gamers by providing the best-localized gaming experience and establishing a robust gaming ecosystem for our mobile games.
Regional Anti Hack Specialist
Garena Free Fire, Bangladesh.
February 2024 – July 2024
Results-driven cybersecurity specialist with expertise in anti-cheat systems and hack detection, seeking to leverage extensive experience in identifying and countering gaming exploits to strengthen digital security infrastructure and protect platform integrity.
Key Responsibilities:
- Led comprehensive anti-cheat operations through proactive hack detection and testing, significantly reducing cheating incidents across regional gaming platforms
- Conducted in-depth analysis of emerging hack technologies and methodologies
- Developed and maintained detailed documentation of identified exploits and vulnerabilities
- Monitored community channels to identify new threat vectors and emerging cheat methods
- Collaborated with security teams to implement counter-measures based on hack research findings
Co - Founder and Community Leader
Novermber 2018- Present
Free Fire Alchemists is Bangladesh’s largest guild-based community, boasting over 5,000 members and leading the nation’s esports scene.
As a Facebook Group Admin for the largest Free Fire gaming community in Bangladesh (400,000+ members) since 2018 and a key leader in Free Fire Alchemists, I have played a pivotal role in fostering an engaging and inclusive environment.
Key Responsibilities:
- Community Management: Enforcing group rules, monitoring content, and maintaining a friendly atmosphere by encouraging respectful interactions.
- Player Support: Addressing member queries and concerns while sharing valuable resources to support community growth.
- Conflict Resolution: Ensuring amicable resolutions for disputes and fostering trust within the community.
- Esports Leadership (Free Fire Alchemists): Organizing and hosting hundreds of tournaments, promoting esports participation, and building a strong guild-based ecosystem.
Through my efforts, Free Fire Alchemists has become a hub for esports enthusiasts, and the Free Fire Bangladesh Official Group remains a thriving community for gamers. By combining effective moderation, tournament organization, and player development, I have contributed to the growth of Free Fire’s esports culture in Bangladesh, ensuring an engaging experience for all members.
Management Lead
July 2021 – Present
Key Responsibilities:
Budget Management: Overseeing finances to allocate resources effectively and support team goals.
- Social Media Management: Building and maintaining the team’s online presence to promote players and engage the community.
- Content Creation: Producing engaging videos, articles, and promotions to highlight team activities and achievements.
- Tournament Organization: Hosting 20+ tournaments annually, including RTB Guild War, RTB Influencer War, and RTB Presents League of Legacy, with significant prize pools.
- Networking: Collaborating with esports organizations for sponsorships, talent scouting, and shared growth.
- Community Development: Fostering inclusivity and competitive opportunities in the esports community.
Other Activities In Gaming Industry
- Initiated Alchemist Weekly Tournaments (2019): Launched weekly tournaments to promote the esports scene in Bangladesh, featuring 12 matches per week over 3 days with 36 participating teams. Provided prizes for winners and runners-up, sustaining the initiative for 12 months.
- Collaboration with Garena: Established a partnership with Garena to facilitate esports tournament organizers, providing PC clients, diamonds, and support for individual tournaments.
- Community Support: Actively supported the gaming esports community alongside Garena, addressing their needs and building a supportive environment for esports athletes in Bangladesh.
- Tournament Organization: Organized and supported over 500+ Free Fire tournaments, ensuring smooth operations and participant satisfaction since 2019.